Retail is a tough business. As a manager, you will have to be on your toes at all times. You will have to listen to aggravated customers complaints and concerns. You will be in charge of hiring and training new staff members. All of these responsibilities can be a bit overwhelming. This article will help break down some of the traits and procedures in becoming a good retail manager.
Be The Motivation
A good overall manager knows how to get people motivated and keep them motivated. Some parts of the job may be mundane and tedious, but they are essential to keeping the business running smoothly. One tactic you can use to get your employees motivated is to ask them how they like the job. Encourage your team to be honest with you and help you understand their perspective of what they like and don’t like. This will open up a dialogue between you and your employees and establish a form of trust and comfort. Recognize when someone has done a good job and reward them for it. Incentives or rewards can serve as their motivators in any job setting.
Give your employees something to work towards. One mistake is to over-shoot your goals by a long shot. Consistently over-shooting goals will lead to trust issues and uncertainty. Although drastically over-shooting is never a good thing, do not be conservative about your goals with your team. Make tangible goals that you believe you and your team can reach.
Communication is Key
Motivating your employees and working towards a set goal are great ways to be a good manager. But, if you cannot communicate well with your team, then your goal will never be reached, and your team will not stay motivated. All other skills and methods of being a good manager depend on your communication skills. Communication serves as the backbone of being a good manager. Communicate with your team what is expected of them. Always keep your door open for any questions or concerns from your team.
Take an interest in your employee’s lives. Don’t make every conversation you have with your employees about business. Be personable with your employees and show that you care about their lives outside of the job. This will help set up a lasting relationship with them and help you understand what their needs are. Be careful not to overstep your boundaries with your employees. Keep conversations workplace appropriate and don’t push a topic that they are uncomfortable to talk about.
Originally posted on: franklobue.com
Retail stores have had some major changes since 2017. Over the past year, retail stores have shifted their focus to better fit their customer needs and wants. The progress that has been made has not gone unnoticed. Every year retail seems to be getting more personal and technologically savvy. This article will dive into some of the details about the changes in retail over 2017.
Transparency and Sustainability
Customers have become more socially conscious over the last year. Customers are more interested in where their money is going rather than what they are purchasing. Companies that conduct philanthropic efforts have seen their customer base grow.Customers are concerned with where products are made and how they are made. An increase in environmental awareness across the globe has customers thinking about the efforts put into their purchase. The internet has served as a great tool for businesses and customers to connect. The internet can provide customers with a thorough background of what a company does, and what it stands for. Transparency has become an important practice in attracting customers.Companies can post more material and extend their outreach with social media profiles and their website. Companies can relay their inner workings of their business through their website.
Our smartphones are getting smarter every year. In 2017 the trend of paying with your phone has become a norm. Customers can now access their bank accounts through their mobile device. With their mobile device, they can purchase something with a simple scan of their phone screen. This trend is predicted to continue in 2018. More and more people are picking up smart phones for their new mobile device. It may become impossible for companies to survive without adapting to this mobile paying trend. At some point, there may be a time where no one uses credit cards anymore to pay for things. Wouldn’t that be interesting.
Customers crave a personal connection to a business. Personalized experiences for customers has been around since the dawn of business. The old practices of a personalized experience have been outdated. Technology has played a significant role in customer outreach for a customized experience. Companies have sent emails and newsletters tailoring them to what the customer may want. Smaller companies have and the luxury of getting to know their regular customers by their first name. All of these methods are effective in engaging in a personal experience with your customers.