The business world is constantly changing, and leaders and managers should ensure the organizations stay competitive. Regular training is one way that companies equip their employees with knowledge on what is trending in their line of business. However, the leadership and management of organizations need to go a step farther and incorporate coaching to impart the knowledge acquired from training.
What is Coaching?
It is a process that gives the employees an opportunity to develop themselves and be the best they can be. Coaching enhances creativity, self-reliance, and performance leading to growth, achievement, and development of employees. It leads to the creation of the best practices, use of skills and resources. One cannot exhaust the benefits of coaching in the workplace. What are the major benefits of coaching?
Coaching gives employees career development skills making them feel valuable and satisfied. Satisfaction in the workplace reduces turnover and organizations are able to tap and retain talented individuals in the company. Leaders who take their time to improve employees’ skills gain their loyalty and are willing to learn more from their superiors. Coaching gives the leaders an opportunity to teach employees necessary skills to avoid gaps when people retire.
Increased and Improved Performance
Coaching allows workers to fully develop themselves and influence their strengths and abilities to maximize their performance. It boosts their morale and makes them committed to their tasks’ outcome and achievements of the company’s goals. Spending time developing the staff gives them motivation. The employees not only work towards fulfilling their career goals but also align their goals with the company’s needs.
Adding Value to the Organization
Coaching fosters positive attitude in employees towards their colleagues, leaders and their responsibilities. Allowing the workers to thrive in their uniqueness enhances team, and group performance as every individual brings their creativity to the organization. It provides an environment for feedback as employees give their opinions and receive advice from the managers. A good relationship between coworkers adds value to a company and enables individuals and the organization to reach their maximum potential.
As mentioned above, coached employees perform better and hence allow the organization to have a competitive edge. The employees adapt quickly to the changing environment as coaching supports quick shifts that are necessary for a business to remain on top. Creative and better-performing employees come up with ideas that increase the productivity of the organization. Coaching bridges the gap between educational theory and the practical business. It helps new employees learn fast and adjust to the company’s culture, procedures and policies.
Published on: franklobue.org
Retail is a tough business. As a manager, you will have to be on your toes at all times. You will have to listen to aggravated customers complaints and concerns. You will be in charge of hiring and training new staff members. All of these responsibilities can be a bit overwhelming. This article will help break down some of the traits and procedures in becoming a good retail manager.
Be The Motivation
A good overall manager knows how to get people motivated and keep them motivated. Some parts of the job may be mundane and tedious, but they are essential to keeping the business running smoothly. One tactic you can use to get your employees motivated is to ask them how they like the job. Encourage your team to be honest with you and help you understand their perspective of what they like and don’t like. This will open up a dialogue between you and your employees and establish a form of trust and comfort. Recognize when someone has done a good job and reward them for it. Incentives or rewards can serve as their motivators in any job setting.
Give your employees something to work towards. One mistake is to over-shoot your goals by a long shot. Consistently over-shooting goals will lead to trust issues and uncertainty. Although drastically over-shooting is never a good thing, do not be conservative about your goals with your team. Make tangible goals that you believe you and your team can reach.
Communication is Key
Motivating your employees and working towards a set goal are great ways to be a good manager. But, if you cannot communicate well with your team, then your goal will never be reached, and your team will not stay motivated. All other skills and methods of being a good manager depend on your communication skills. Communication serves as the backbone of being a good manager. Communicate with your team what is expected of them. Always keep your door open for any questions or concerns from your team.
Take an interest in your employee’s lives. Don’t make every conversation you have with your employees about business. Be personable with your employees and show that you care about their lives outside of the job. This will help set up a lasting relationship with them and help you understand what their needs are. Be careful not to overstep your boundaries with your employees. Keep conversations workplace appropriate and don’t push a topic that they are uncomfortable to talk about.
Originally posted on: franklobue.com
Was 2017 the retail apocalypse? Some of the biggest retail stores were found closing stores around the country in 2017. Sears, JCPenney, and Macy’s are a few industry leaders who shut down stores in major areas. The results of 2017 have left people hopeful for beneficial outcomes in 2018. Here are some predictions that people have for the retail industry in 2018.
Technology has played an integral part in the way customers interact with retail stores. In 2017, many of the problems that arose with major industry leaders were that customers were shopping more online than in a store. The changing market trends in 2017 have proven that retail stores need to be able to adapt to the market and customer needs.
Artificial intelligence (AI) is predicted to play a significant role in retail for 2018. AI is starting to be used to gather information about customers to understand their needs and expectations better. AI can be utilized for post-sale customer service interactions and even manufacturing. In 2018, retailers should look to invest in AI practices to better serve their customer base.
Now, with more and more consumers shopping online for their retail needs, physical retail stores will need to amp up incentives to get customers in. Shopping online is not only convenient for customers but also offers lower prices than in-store purchases. In-store discounts are a great strategy to get customers into stores.
Small shop experiences are the next big thing in retail. Customers crave a unique shopping experience online and in store. Larger retail companies should look to personalize their customer experiences to encourage shoppers to visit their stores. The customer experience may even require some experimental marketing to achieve the personal experience customers want.
Consumers today demand quick and efficient service. Amazon has dominated the retail business for some time and offers options for same day delivery. Retailers should offer an easy way for in-store pickup and research ways for quick delivery. This trend is not new and does not necessarily entail a personalized experience, but it is a key point in creating loyal relationships with customers. In 2018 you may see stores re-construct their front of the store to fit these new and aggressive logistic needs. Stores could offer a drive-through pick-up option or a more inviting storefront to draw in customers with the same day pick-up/delivery option. The easier it is for a customer to receive their purchases at the physical store the better.
Originally posted on: franklobue.com
All aspects of the business have changed with the dawn of the internet. Businesses have had to tailor their marketing efforts to fulfill consumer’s rapidly growing needs. The internet can be used as a significant tool in establishing a business and maximizing outreach to customers. This article will explain how recent advancements in technology have changed the way customers view retail and interact with businesses.
In order for businesses to be successful in today’s climate, they need to be convenient. Convenience is essential for buyers, especially millennials. Millennials are making up more and more of the customer base in all businesses. The millennials are accustomed to having virtually everything available to them through a computer or smartphone. An online presence for any business is essential. Social media platforms are being utilized for customer interaction and purchasing. Mobile wallets are a trending topic for consumers. Retail businesses need to be able to develop strategies to make interactions user-friendly and easily accessible.
Customer service has always been a key factor in driving customers to businesses. Even now, in the digital world of customer interactions, customer service plays an important part in retail and all businesses. Whether it is online or in-store, customers seek personalized experiences when interacting with businesses. Retail businesses should use customer data to continue to deliver personalized experiences. Tracking previous purchases from loyal customers is a good way to develop a “recommended” section for them to attract them to your business again. Overall interest in your customers should be displayed. Invest time into your customers to create new loyal ones. Elicit feedback from customers and consider their thoughts for future improvement.
Social media is being used more than ever before. There are many different social platforms that a retail business could use to reach their market. Retail businesses should look to better themselves on the big ticket social media platforms. Facebook, Twitter, and Instagram are adapting to needs of customer and businesses alike. Social media platforms recognize that customers and businesses interact with them and have made it easier to do so. Establish your retail brand to better suit the needs of the growing population of social media users. The social media platforms can be used to engage with customers and then for the customers to share their experience with your brand. A well-designed website can also serve as an integral part of your interaction with customers.